What our clients say

“  AiQ is an integral part of the HAL team working collaboratively to solve challenging project requirements. With their holistic approach and excellent stakeholder management skills, AiQ’s involvement as a trusted partner helps ensure a successful outcome, time and time again. ”

Darren Colderwood – Baggage Development Director, Heathrow Airport Limited


AiQ conducted a full operational capacity assessment study of Leeds Bradford International Airport covering Kerbside, Terminal, Airfield and Baggage Operations. This included analysis and recommendations to optimize the current operations and providing an enhanced passenger experience whilst maximizing resource utilisation.

We found the AiQ simulation an accurate predictor and helped ensured we had an action plan in place. The recommendations AiQ provided, enabled us to better plan and manage our peak operations through the implementation of the correct technology and process.

We have been delighted with the work AiQ have undertaken and look forward to engaging with them to look at future capacity planning over the coming months.

Simon Whitby – Operations Director, Leeds Bradford Airport

Read the case study here 

“ AiQ’s expertise in capacity and baggage planning assisted Cobalt to ensure a smooth & successful co-location programme for Delta & Virgin at London Heathrow Terminal 3. ”

Andy Stewart – Ramp and Baggage Manager, Cobalt Ground Solutions Ltd


“ AiQ successfully met the challenge of assessing passenger check-in & baggage make-up demand for multiple airline move scenarios across a multi-terminal airport. ”

Chris Owens – UK Head of Operations, LogPlan


“ With the largest stakeholder integration exercise ever undertaken by Heathrow Airport, incorporating high levels of passenger and baggage demands, AiQ’s capacity, demand and logistics planning expertise enabled Heathrow to successfully fulfil our role as Host Airport for the London 2012 Olympic and Paralympic Games. ”

Luke Burton – Head of Baggage Operations, Heathrow Airport Limited


“ AiQ’s ability to accurately define resourcing needs for both people and equipment is exceptional.  It helped us save money and protected terminal operations during complex construction mitigation. ”

Grant Thompson – Managing Director, Aviation Business Continuity


“ The practical capacity solutions provided by the AiQ team enabled us to successfully implement new terminal developments and gain agreement from our key stakeholder. ”

Simon James – IFS Coordinator, PMO, Development, Heathrow Airport Limited


“ Our partnership with Adrian and his team is invaluable.  Their expert knowledge in airports and baggage solutions has had a significant influence on the terminal operations at Heathrow. ”

David Tooth – Managing Director, Gebler Tooth Architects