We have recently conducted surveys of passengers arriving at check-in at a number of UK airports and there is a discernible trend for passengers arriving much earlier. Why is this?
We are putting it down to Flight Anxiety post-COVID and also related to Brexit.
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Airports increasingly utilise common-use passenger processing systems (CUPPS) for efficiency and ease of use, for employees and passengers. These systems involve using the same equipment regardless of airline, whereas historically each airline would have its own designated check-in desks and technical systems. With common use equipment, some (or all) airlines share this equipment. CUPPS (Common Use Passenger Processing Systems) was developed as a global standard to progress the use of this technology.
In our work with constrained airports worldwide, we increasingly recommend common use systems to improve efficiency and increase capacity, using the CUPPS standard to ensure integrity and useability.
CUPPS, CUTE and CUSS
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The AiQ team has been improving the services we offer to airports worldwide.
We have been developing new tools to add to our portfolio, allowing us to help airports understand different approaches to capacity and operational efficiency, as well as increasing their resilience to future demands by accurately forecasting future traffic.
Both of our new tools apply a scientific approach to common airport scenarios, taking into account the advances made in automation and the constant innovation in the aviation industry and ensuring that our clients have all the data they need to make intelligent and effective decisions.
Multi-Step Check-In Capacity Analysis Read More »
When you are excited about your holiday or contemplating that important business meeting overseas, you don’t pay much attention to what happens to your bag when you drop it off at check-in. It’s only if something goes wrong that you contemplate the complicated Baggage Handling System (BHS) that goes on behind the scenes. Read More »
Improving the efficiency of Airport Check-In is a key concern for our clients. Not only affecting and improving passenger experience, introducing new technologies at Check-In can also reduce capacity issues and increase time spent at retail and F&B outlets for passengers. This is a valuable advantage for any airport wishing to grow profits. Read More »