Changes in check-in behaviour

We have recently conducted surveys of passengers arriving at check-in at a number of UK airports and there is a discernible trend for passengers arriving much earlier. Why is this?

We are putting it down to Flight Anxiety post-COVID and also related to Brexit.

Read More »

A year in review

Path to recovery for UK AirportsAs the financial year draws to a close, we reflect on a busy 12 months and also take a look forward to what the future holds for the aviation industry.

Read More »

Automation glossary

If you need a refresher of automation acronyms, here’s our glossary of terms which might be helpful.

The terms can be divided into standards and approaches.

Read More »

From Check-in to Gate – The Journey of a Passenger Bag

When you are excited about your holiday or contemplating that important business meeting overseas, you don’t pay much attention to what happens to your bag when you drop it off at check-in. It’s only if something goes wrong that you contemplate the complicated Baggage Handling System (BHS) that goes on behind the scenes. Read More »

Improving the efficiency of airport Check-In with new technologies


Improving the efficiency of Airport Check-In is a key concern for our clients. Not only affecting and improving passenger experience, introducing new technologies at Check-In can also reduce capacity issues and increase time spent at retail and F&B outlets for passengers. This is a valuable advantage for any airport wishing to grow profits. Read More »