Meet Our AiQ Team – Client Marketer – Pauline Turner

Pauline Turner - AiQ Client Marketer

In the next part of our AiQ Meet the Team series we talk to Pauline. As one of client marketing team, Pauline makes contact with decision makers within the aviation industry to talk about AiQ and the work we can do for their businesses and airports.

What is a typical day like at AiQ?

I make contact with people within the aviation industry and introduce myself and AiQ. The people who I make contact with are existing contacts and those who we feel will be interested to hear about our services at AiQ Consulting. I call, email, and then follow up afterwards, gauging interest and discussing the next stage. This is usually a meeting with the AiQ team who can present our capabilities.

Then I need to find an appropriate time for everyone involved to meet. This is the difficult part – our contacts are always busy, as are our team, so I need to find a time to suit all of them!

What AiQ projects that you have worked on are you most proud of?

Working with the Manchester Airport Group. This involved using LinkedIn to find the right contacts, starting a conversation and setting up a meeting with Adrian Todd and the rest of the team. A very productive meeting commenced and we are keeping in touch for future work.

What’s the best bit of your job?

85% of calls I’ve made have had a positive response, and they are nice people too! Everyone seems to be very receptive and enjoy having a conversation with me. And the best bit is always when they respond!

What is it like working alongside your talented team members?

I enjoy spending time with my AiQ colleagues and being part of the team. It’s quite exciting!

Do you have a passion for aviation or consultancy?

Not aviation or consultancy as such, but I like new challenges. Although I do like visiting airports as I love people watching.

What does the future hold for AiQ?

I think we are going to do really well, we’ve had so many positive responses. We fulfil a role in the market that no one else does – we can do those ‘middle projects’ and so suit our clients and their needs very well.

What’s next for your role in AiQ?

I’ve started to contact companies within the United Arab Emirates, as well as calling India and Australia. I’ve already had some interest so we’re going to be very busy!

To find our more about our team here or to find out about our capabilities, request a presentation here.

Meet Our AiQ Team – Senior Consultant – Rupert Beazley


Welcome to the first of a series of posts where we explore a few key people within the AiQ team, their roles and their passions. AiQ have had a massive impact in the aviation industry over the last year and this is due to our very talented team, both working on the ground at our airports, and behind the scenes.

Rupert Beazley is one of our talented senior consultants, contributing to key projects such as the Heathrow Terminal 3 Option Study for the new £360 million baggage system. In the first blog of our series of Q&As with our team, we talk to him about a typical day, the rest of the team and the future of AiQ.

What is a typical day like at AiQ?

I have lots of meetings at Heathrow with various stakeholders, investigating and analysing issues and problems. It’s really looking at liaising with different factions within the airport – ground handlers, stakeholders, and more.

There is also lots going on in the airport, so we need to check where things are or have been moved to! Things change so quickly, you can’t take it for granted.

What AiQ projects that you have worked on are you most proud of?

My first T4 baggage handling project at Heathrow. This was looking at the baggage halls, redesigning them to work more efficiently. We had to ensure that the proposed design worked, and that it was the right thing to do. In the back of the baggage hall there were two sorties that were to be combined into one. I had to look at the process, check that it was feasible and that there was enough mitigation. This is still going through its first phase now.

It was slightly complicated, but the process wasn’t a complete mystery to me – it was fairly simple when you looked at it.

What’s the best bit of your job?

The consultancy – talking to key stakeholders throughout the airport. Going round the airport and talking to people is one of the best parts of my job.

What is it like working alongside your talented team members?

They are great fun, excellent, very supportive and pragmatic. It’s a key thing in the job we do – pragmatism prevails in the airport environment.

Do you have a passion for aviation or consultancy?

I’ve always worked in consultancy. My background is in corporate consultancy and I’m passionate about it. With regards to aviation, my interest is more within the MOD. I would often spend summer holidays in Anglesey as a child, visiting RAF Valley once every year.

In my other role, away from AiQ, I also work on a consultancy project working for MOD sites, including aircraft and ground maintenance.

What does the future hold for AiQ?

The future looks good for AiQ. Heathrow is in a bit of a static position at the moment, so there’s lots of change but it gives us the chance to open up more to other airports.

We’re the only end-to-end strategic and capacity planning consultancy. A lot of people know the detail, but not enough for the whole picture. This is where AiQ comes in.

What’s next for your role at AiQ?

More of the same, whether at Heathrow or at other airports, getting into more projects. I’ve just competed the closure of the Terminal 1 project, mitigating aircraft from T1.

To read more about Rupert and our team here or to read our case studies.