Baggage Handling Systems (BHS) present a multitude of challenges to airports and their stakeholders. Whether you are a hub airport or not, the impact on baggage flow and passenger experience means that challenges in BHS must be tackled to maximise efficiency and capacity.
Increasing passenger numbers, as well as the passenger’s desire for greater control around baggage and check-in services also means a rise in self-service solutions, such as kiosks and bag-drops, now sitting alongside existing systems. As well as increasing capacity in-line with demand and offering passengers a better experience, they also provide challenges and opportunities for Baggage Handling Systems.
What is a Baggage Handling Process?
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This month the AiQ Consulting team has welcomed Anushka Padhye, a Cranfield University MSc Management student who has joined us for three months to carry out an academic research study using real life examples and data. Read More »
With record-breaking passenger numbers moving through airports and high expectations from today’s passengers, their journey experience is a very important development area for AiQ Consulting’s work with airports throughout the world.
As global experts in constrained and saturated airports, we place immense focus on passenger experience in airports. When we approach operational efficiency and capacity planning, we do so with not only a scientific approach to big data and innovation, but also a strong emphasis on the passenger journey.
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