Airport Operational Efficiency

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Airport capacity is often stretched beyond its limits. One of AiQ’s Consultancy services allows us to view challenges from all angles, providing capacity solutions that the client may not have considered, and, offering insights that increase their operational efficiency without the need for additional investment.

Read on for case studies showing our holistic approach to airport capacity planning, and the results it can achieve. Read More »

Download HiQ’s Free White Paper – Operating Food Brands Within an Airport Market

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Our sister consultancy, HiQ, has developed an insightful free white paper, exploring the relationship between airport operators and retail concessions. This white paper combines their knowledge of successful operations in Food & Beverage Brands within Airports and AiQ’s unique understanding of Behaviour Modelling in Terminals and Passenger footprint in large airport hubs. This gives you the opportunity to get into the real data behind the airport environment.

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From BuggyOps to a Holistic Passenger and Behaviour Demand Model (Part Two)

Our Terminal Passenger Behaviour Modelling Tool, as explained on our last blog has given us a fascinating insight into airports. We often call them little cities, and this simulation has shown us just how similar they are. We can now gain far more detail into knowing where passengers are and what they are doing, at any given time. This helps us, and our clients, when considering capacity and demand forecasting.

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Understanding footfall in your airport

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How to Maximise Revenue and Ensure a Quality Passenger Experience

Ever wondered how useful would it be in understand the footfall in your airport? To know where your passengers are at any given moment, 24/7? To understand their behaviour, their movements, and how to place your food and retail concessions to get maximum revenue?

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New GMR Hyderabad International/Rajiv Gandhi International Airport Contract

As part of a joint submission under GTA, supported by both ourselves and Airport Design Consult Ltd, we were very pleased to be awarded the contract to augment the capacity of Passenger Terminal Building of Rajiv Gandhi International Airport (RGIA).

This project explores how the existing terminal can be upgraded to provide additional capacity, develop measures to increase capacity on a short-term basis and assess the capacity of the existing baggage handling system, determining what additional capacity is needed.
Rajiv Gandhi International Airport is presently owned, operated and maintained by GMR Hyderabad International Airport Limited (GHIAL).

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Heathrow Terminal 2 Opens – Successful completion of the AiQ MUP Planning Contract

Following a lot of hard work by all involved, Heathrow’s new Terminal 2 opens this week.

Described as an extraordinary new space in its own right, it has been “designed from the outset with the needs of the individual passenger at its heart and with sustainability as a guiding principle.” (www.heathrowairport.com)

Moving partner airlines closer together to improve flight connections and passenger experience was central to the vision behind this amazing new terminal, and AiQ were part of the team to make that happen.

We were awarded the contract for Terminal 2 MUP Planning in February, as part of our work for MACE. This involved creating live allocation plans for the make up for Terminal 2 in preparation for the opening. Revised schedules, airlines moving from T3 to T2, and ground handler contract changes, all added to the challenging conditions. Requirement to use the older T1 baggage systems to service the new T2 baggage systems, constraining makeup resources, was also a key concern.

Our expert knowledge of airport operations, capacity planning and stakeholder management ensured that the project was completed and extremely successful.

We coordinated with the ground handlers and all operational elements, including the Aviation Business Continuity Consultancy who ran and managed the actual trails. We also worked with the Baggage Handling Systems department of Babcock International, Menzies Aviation and United Airlines handling.

As well as designing and co-ordinating the project in the run up to the opening of the new Terminal, we were also present on the day of the trails, which were very successful.

We were honoured to be part of such a ground-breaking vision of airport capacity and efficiency, and look forward to more projects with Heathrow in the months and years to come.

To find out more about our work with Heathrow, read our case studies or contact us today.