Defining the optimum level of service for airports worldwide


AiQ Consulting’s new IATA Modelling Tool provides airports with a new and efficient way of assessing their current and future infrastructure and operational needs based on the passenger level of service (LoS) requirements as outlined in the Airport Development Reference Manual 10th Edition (ADRM). The ADRM, published by IATA, has defined excellence in airport design for millions of passengers worldwide for over 40 years.

Our bespoke tool covers areas that affect passenger experience throughout the airport. This includes departures, arrivals, the baggage handling system and the retail area. Passengers must go through certain stages whether they are departing or arriving at the airport, and all of these steps are defined by IATA’s guidance on optimum space and waiting time per passenger.

For Departures

Kerbside -> Departure Hall -> Check In -> Emigration -> Security -> Departure Lounge -> Gate Lounge.

For Arrivals

Immigration -> Baggage Claim -> Customs -> Arrivals -> Hall Kerbside

With our unique software, TransvisionAiR™, and the experience of our skilled team, we collate and analyse data regarding passenger movement, capacity and space within the airport to define the optimum area and facilities required to deliver on the ADRM LoS.

We can assess current airport infrastructure, make recommendations based on current levels of passengers or define what is required of the airport in the future based on the forecasted number of annual passengers.

Airports benefit from a complete analysis of their services, whether they are overdesigned, optimum or suboptimum, and make decisions to improve their capacity based on the results. For example, using our IATA Modelling Tool on an existing airport that needs to make plans to expand facilities in time for increased passenger numbers in 2030, we can judge if there are currently enough check in desks and space to provide optimum LoS for passengers in terms of space per passenger and waiting time, and also what needs to be changed and improved for an expected increase of passengers in 2030.

In a time of limited capacity and rising passenger numbers, AiQ Consulting can define requirements to recognised standards and improve the passenger journey. Our tool enables airports to fulfil and exceed their obligations to their passengers.  Contact us for details.