The priority in summer 2022 has been rebuilding the workforce following the pandemic but in the medium-term airports should be planning for automation to improve operational efficiency and to build resilience into their operation. In the coming years automated technology is going to be a critical factor in providing increased capacity.
There is a growing trend for passenger automation within airports, and for good reason. A new report published by IT provider SITA has revealed that “the demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years”. By 2025, 68% of passengers will be digital travellers. They will expect travel through airports to offer the same conveniences, controlling their experience digitally through their mobile devices, as every other aspect of their lives.
Automation within airports improves passenger experience
Airports increasingly utilise common-use passenger processing systems (CUPPS) for efficiency and ease of use, for employees and passengers. These systems involve using the same equipment regardless of airline, whereas historically each airline would have its own designated check-in desks and technical systems. With common use equipment, some (or all) airlines share this equipment. CUPPS (Common Use Passenger Processing Systems) was developed as a global standard to progress the use of this technology.
In our work with constrained airports worldwide, we increasingly recommend common use systems to improve efficiency and increase capacity, using the CUPPS standard to ensure integrity and useability.
CUPPS, CUTE and CUSS
CUTE (Common Use Terminal Equipment) and CUSS (Common Use Self Service) are priorities for the aviation industry, as airlines and airports invest in sharing assets that create more efficiencies for passengers and operators alike. What exactly are CUTE and CUSS, and how can they create efficiencies?
What are CUTE and CUSS? Read More »