Providing Added Benefit as Standard

When you have chosen one design, over 22 different options, for your South Terminal Baggage Hall, you need to know you have chosen the most efficient, effective option before any costly investment takes place.

Our client at London Gatwick Airport asked us to prove that the chosen design worked effectively with traffic flows in the baggage hall and apron, by running simulations and liaising with stakeholders to ensure acceptance throughout the airport.

As experienced airport consultants, we were able to use our unique simulation tool Transvision AiR, and data provided by Babcock International (who were working on the ‘in’ system baggage simulation) to firstly provide a sophisticated, comprehensive MUP system. This involved working with all the ground handlers and airlines involved within the airport, to acquire the data, for the MUP.

This comprehensive MUP plan was something that the airport had never had before. We were able to provide the client a detailed, but easy to read, overview of each of the different MUP positions within the restricted space of the Check-in area including transferring passengers and 1st Class check-ins and including additional information such as Tug Train arrivals, the rotation of empty and full tins, and so on. It could also be used to inform Babcock’s own systems for the ‘in’ baggage simulation, an added benefit.

We were then able to use the overall data to simulate traffic flows within the new baggage hall design for the new terminal, proving that the chosen baggage hall design would work and improve passenger flows. This would enhance passenger experience, and provide optimised capacity within the existing structures.

We provided other opportunities for added benefits while working on the London Heathrow Terminal 2 Arrivals Project, where we were required to prove whether there was sufficient capacity for baggage offload, conveyor and reclaim to meet the demand from the proposed designs. As well as engaging with all stakeholders to provide a baggage MUP plan that ensured that the baggage flows would work and that there would be no blockages, we were also able to advise on additional capacity to increase MUP in T1, for added benefit to the client.

AiQ’s integrated, experienced and authoritative approach gives our clients confidence. We provide operational efficiencies and realise capacity throughout our projects, creating added benefits as standard and preventing unnecessary investment.

To find out more about how we can advise and support your airport, contact us today