Enhancing efficiencies in your airport’s Baggage Handling Systems (BHS)

The efficiency of an airport’s Baggage Handling System (BHS) has a direct effect on passenger satisfaction and airport punctuality.

If your airport has complex baggage capacity issues, our team has the capability and experience to see the bigger picture; enhancing efficiency, reducing risk. We can identify efficiencies and solve growing challenges across your whole operation – from passengers and baggage to transit vehicles, ground support equipment and flights.

Why is baggage efficiency is so important?

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Come and Visit AiQ Consulting at Stand 2062 at PTE 2019

Airport Virtual Reality Join AiQ Consulting at the Passenger Terminal Expo 2019 in London Excel 26-28th March 2019.  Over a decent cup of coffee from our trusty coffee machine, find out why we are the trusted partner for the world’s most constrained and saturated airports, with an expert team delivering end-to-end capacity planning assessments, taking on complex problems and enabling and simplifying decision-making.

The Passenger Terminal Expo is the world’s leading international airport conference and exhibition, with unique opportunities for visitors to see and experience the very latest products, services and technologies.

End to End Airport Capacity Assessment Consultancy with NATS and AiQ Read More »

AiQ Consulting Signs Three-Year Framework Agreement with Heathrow Airport

Heathrow Airside Simulation

AiQ Consulting has recently signed a three-year framework agreement with HAL for the annual maintenance of Airside Traffic Simulations, Ground Service Equipment (GSE) & Unit Load Device (ULD) models for Airside Operations at Heathrow Airport.

As part of this framework we will maintain an airport process, demand and capacity model with a reportable database and 2D visual vehicle simulation of all Airside Passenger Terminal & Cargo areas of Heathrow. Read More »

AiQ brings Airport Planning and Capacity Management expertise to Singapore

Adrian Todd, CEO, and Mevin Varghese, Airport Planner, delivered an Airport Planning and Capacity Management course to senior airport managers within development and design departments late last year. Taking place in Singapore, delegates travelled from Angkasa Pura Airport in Indonesia for a course that provided an understanding of the key aspects and elements of ACM as well as its relevance within variety of operations including airfield, apron, terminal including baggage.

The Airport Planning Capacity Management Course, facilitated by EquipGlobal and based on IATA standards, was extremely well received by attendees, who highlighted in the course feedback the focused approach, wealth of knowledge and excellent coaches from AiQ Consulting. Read More »

Small Changes, Big Differences – A Year in review with AiQ Consulting

AiQ Consulting, Airport Global Experts

It’s been another high growth year for AiQ Consulting. With groundbreaking projects, including undertaking an independent assessment of declaration capacity at Schiphol Airport; pioneering strategic relationships with trusted and respected partners in the aviation industry NATS and IATA; and further expanding our team with specialists in airport capacity, VR and more; we’ve improved our services and products to provide intelligent, holistic end to end support to our clients.

Groundbreaking Projects

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When small changes can make a big difference to your airport

When it comes to releasing capacity and improving passenger flow in your airport, smaller changes can often make a huge impact on your operational effectiveness and revenue.

AiQ helps constrained and saturated airports worldwide face challenges through smart solutions and holistic approaches. Minor changes in technology, check-in and automation can make a big difference at peak hour to security and emigration.

Building your way out of a problem is not always the solution. Your airport needs to be smarter.

Sweating your Airport Assets Read More »

How can you find capacity in constrained and saturated airports?

Adrian Todd, our CEO, explores how the team at AiQ Consulting uses technology, simulations and thinking holistically to create smart airports and realise capacity worldwide.

Airports become constrained in one or two or all three areas – runway, stands and terminal – because the nature of the industry is to expand to use every available space. Even if you solve your capacity problems today, in a few years you will find yourself in a similar position. So how can you find, and keep finding, capacity in your airport?

How does AiQ Consulting create capacity in constrained and saturated airports? Read More »

What are constrained and saturated airports, and how can you increase capacity?

Constrained and Saturated Airports

Constrained and saturated airports are becoming increasingly common. Rising demand for air travel, larger aircraft, as well as restrictions for airport building and a lack of available space can create a complex situation for airport owners and operators.

Adrian Todd, CEO of AiQ Consulting explains about the challenges facing constrained and saturated airports worldwide and how AiQ helps airports realise their capacity. Read More »

Effective Asset Replacement for Airports

Asset replacement is an essential and continuous task for airports to remain secure and efficient. Hold Baggage Screening (HBS) replacement has been driven by new security standards with ECAC Standard 3 requiring much of the existing screening equipment to be replaced. An increase in demand for Early Bags Storage (EBS) may force the requirement to upgrade for increased efficiency and capacity. Whilst adopting new technologies for check-in and baggage systems have created the need to replace older equipment and updated processes. Read More »

Meet the Simulation Team – Ian MacKinnon

Ian MacKinnon, Technical Director, was part of the founding team of AiQ Consulting, using his unique skills of project management, computer aided design and data analysis, as well as his game design background, to create TransvisionAiR™  our bespoke modeling tool. In this Meet the Team blog we find out more about what projects he’s found challenging, his background and what the future holds for the company.

What was your background before joining AiQ? Read More »

How can you increase airport capacity through efficient use of existing infrastructure and resources?

We have been working with airports for many years increasing capacity using the airport’s existing infrastructure and resources. Making small changes to layout or queue management or working patterns can have a large impact on the overall system. So often ‘working the asset’ more efficiently can delay the need to upgrade it or replace it. This is a more cost effective and lower risk approach to increasing airport capacity.

Airport Demand Forecasting and Management

The rise of self-service check in and baggage handling technologies has changed the rhythms of an airport. Demand forecasting and management is therefore crucial to efficient use of capacity. Working closely with airports to better understand their existing and potential capacity, spreading demand peaks and supporting their decision-making.

Airport demand forecasting is a key AiQ service. We have developed software tools to generate and forecast future annual and peak hour traffic for airports, using regression analysis, a more accurate and realistic method than trend forecasts. It predicts traffic using additional variables that could influence statistics, such as GDP, exchange rate, fuel price, unemployment figures, and much more. It tells us which variables affect the traffic and how, in a much more robust, holistic approach. We can then efficiently use and apply this scientific methodology, creating scenario forecasting models that make future airports aware of change and able to adapt to it.

Airport Capacity Planning

Our approach to airport capacity planning is based on IATA standards, to provide optimum passenger experience. Our updated IATA Tool is a development of our existing IATA software using the new LoS requirements with sections covering processes from check-in desks and security lanes to emigration. Using IATA standards, we believe our clients can not only understand how their future airport will comply with the guidance, but it also allows us to highlight capacity and operational efficiency improvements.

We can tell airports the optimum space required per passenger at all processes and optimum waiting time per passenger at each process, a valuable device in order to understand how their airport is working and what can be done to improve it, whilst retaining existing infrastructure and resources.

Modelling Simulations

Mathematical modelling and simulations can be a massive advantage to airports wishing to increase capacity whilst using existing infrastructure and resources. Through our bespoke modelling tool, TransvisionAiR™, our AiQ team uses modelling and simulations to find out, for example, how large airport check in areas should be, whether passengers are travelling through departures in an acceptable amount of time, and if arrivals procedures are up to scratch.

The flow of passengers is critical to the success of an airport. This flow interconnects with airport operational efficiency and management, and therefore realising capacity. We use typical human behaviour in all passengers for our simulations to focus on how passengers are moving realistically through the airport. This allows us to understand how they move and therefore how to improve both their experience and the use of airport capacity.

Crucially we have a range of methods to report the results. Every project has a different treatment. The simulation output may be a simple pivot graph in a spreadsheet, a minimal 2D model or a fully realised Virtual Reality 3D simulation. The scale of the model is dependent on the scale of the decision to be made.

Understanding the options allows better management decisions, better cost benefit analysis and it reduces risk, keeping the stakeholders engaged.


Using operational and technological innovations also has its part to play in improving airport capacity. Airports are investing more and more into new technologies that enhance and improve the passenger journey, and for good reason. Not only can these new technologies increase efficiency, but passengers also have now come to expect these types of technology in their daily lives. For example, the introduction of bio metric security can reduce congestion and improve passenger flow whilst self service bag drop and early bag stores allow passengers more flexibility about when and where they check in.

We invest in both our knowledge and application of these new technologies, including Autonomous Electric Vehicles, Self Service check-in, Robotic Baggage Build, Self Service Bag Drop & Early Bag Stores and more, in order to understand the implications for airport capacity for the installation and use of such new innovations throughout airports.

If you wish to increase airport capacity through efficient use of existing airport infrastructure and resources, take a look at our case studies to find out more about our approach, or contact us today to talk about our services.

Meet the Simulation Team – Nicola Rushton

For this series of ‘Meet the team’ we are looking specifically at our talented Simulation Team. Ian, Nicola and Grace analyse airport data to look at the roots of our clients’ problems and find intelligent, efficient effective solutions. We spoke to Nicola Rushton, one of our Airport Simulation Engineer, to find out more about her role.

What was your background before joining AiQ? Read More »